Customer Service Manager

NES Fircroft are working with an Energy company seeking a Customer Service Manager to join their team in Henderson, WA. 

Length of Contract: 12 month contract
Start Date: ASAP
Experience Level: Intermediate / Senior

Responsibilities:

• Single point of contact for operational and financial planning, execution, and developing the appointed Subsea Services Portfolio.
• This Focal point serves as support and assessment for all project, product and customer matters within a Customer Service Team
• Leads multiple integrated Project Management Teams to provide a comprehensive and coordinated portfolio solution for Subsea Customers across all aspects of customer requirements including project planning, delivery, HSE, quality, technical and commercial terms.
• Management of operating field related events
• Maintain high profitability on the portfolio
• Multiple small size project to be manage at the same time
• Scope of responsibility can involve multiple geographic locations
• Full management responsibility for all Customer Service Team Business that impact budgeting, cost control, planning, scheduling and procedural change
• Serve as the primary point of contact for Customer Service team.
• Builds and maintains relationships with customers, suppliers and across functional areas associated with project execution within the Subsea Service business sector.
• Critical member of the Customer Service team focused on implementing tactical programs aimed at realizing the strategic company vision/goals within the Customer Service Organization
• Build and maintain relationships with customers and other stakeholders in the Subsea Service business.
• Collaboratively work with Customer Account Management and Commercial teams throughout the Subsea business to achieve Customer Success
• Develop and maintain customer forecast in accordance with the Subsea Service business requirements
• Read, interpret, provide operational guidance, and develop strategic programs to work within and build upon agreed life of field contracts in place with the customer
• Ensure cooperation and interaction across diverse stakeholders both internal and external.
• Often managing conflicting interests and/or demanding customers and suppliers
• Accountable for the financial and delivery performance of the supported Customer Operations
• Collaboratively work as an integral member of the Operations Management Team
• Lead and facilitate communications between cross-company and functional teams to ensure
• Customer Service opportunities are identified and incorporated into company-wide goals

Experience Required:

• At least 5 years of Project Management experience within the Oil & Gas sector
• Bachelor degree in engineering or a related discipline, or equivalent industry experience is required

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.