Desktop Support Technician II

Job Title - Desktop Support Technician II [C]
Job Location - Fort St. John, British Columbia
Job Start Date - 1/6/25
Job End Date - 1/5/26

In this position, you will be a team member on a cross-functional infrastructure operations team that supports our client’s site.  This role is unique and requires knowledge of mobility, desktop and Telecommunications.

Job Responsibilities:

• Maintain and build on Business Unit relationships by acting as IT liaison with Operations.
• Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
• Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
• Communicates directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer reported issues.
• Works independently to troubleshoot all support requests and follow escalation policies.
  Participates in testing, documentation, and implementation of assigned projects.
• Responsible for tracking hardware inventory for IT. Work with vendors to ensure the network cable is maintained and expanded as required
• Work with the TCOM team to support the Field Network Infrastructure and Well Pad Business Communications including the replacement of hardware

• Ability to troubleshoot complex network issues by navigating through peer-to-peer communication on the field network using packet captures. Ability to understand the network setup and to help troubleshoot any issues on the network
• Plan and communicate changes to the field network accurately and effectively and understand how those changes impact Oil & Gas operations.
• Assist the IT Automation team to manage Process Control Networks (PCN) that communicate via IT infrastructure that will stop Oil & Gas production if connections are lost.
• Work with IT Automation team to install, commission and troubleshoot process control network at the production facilities by providing connectivity for process control and data gathering.
• Monitor and provide metrics of network performance to BU Operations and IT leadership.

• Provide hands and eyes support for various wireless technologies: Point-to-point and point-to-multipoint microwave technologies, both licensed and unlicensed, 802.11 Wi-Fi, Land mobile radio systems (LMR), SCADA RTU’s and PLC’s, SCADA Data Collectors and arrange for contractors to attend sites to resolve issues.

Qualifications:

• Intermediate level, typically 3-5 years of experience.
• Provides technical/functional and/or administrative support.
• General working knowledge of specific systems, terminology and procedures used within the department.
• Performs routine tasks.
  Able to solve problems and make basic decisions.
• Understand basic Oil & Gas operations is a plus

Behaviors:

• Takes accountability.
• Leads change.
• Communicates effectively

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.