Field Service Technician
BH-296628
Posted: 05/03/2025
- Competitive
- United States Louisiana New Orleans
- Contract
-
Manufacturing
Position Summary
Deliver best in class thinking and service to the oil and gas, marine, and energy markets through listening, applying intelligence and responding. Every time. The Field Service Department is responsible for driving aftermarket service revenue and cultivating strong client relationships by providing exceptional startup, maintenance, retrofit, and engineering services to our clients. The overall objective of this position is to provide both proactive and reactive service excellence to clients through customer‐focused communication, technical expertise, and preventative maintenance in a manner that reflects our company brand. Consistent and accurate modeling and representing of the brand, mission, vision, values and organizational strategy are essential to achieving the goals of the organization.
Duties:
· Perform field preventative/routine maintenance, installation, calibration, and emergency services for new or existing clients on low/medium/high voltage power systems across a variety of industries custom equipment or other existing distribution apparatus. Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components to include breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
· Deliver best‐in‐class service through demonstrating technical knowledge of troubleshooting, root cause analysis, electrical control maintenance standards, low/medium/high voltage and arc resistant theory, and on‐site field surveys and support for upgrade solutions and control modifications.
· Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high‐level risk or security environments with little to no supervision, as a singular representation of the company.
· Assist in mentoring 3rd Class Field Service Technicians, under the supervision of the Field Service Manager, Field Retrofit Specialist, and 1st class Field Service Technicians.
· Ensure safety of personnel and equipment by providing on‐call emergency services and maintaining communication with internal departments, or through collaborative support of other technicians in the field.
· Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with senior Field Service Technicians, Technical Assistants, and other related team members
Qualifications:
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Deliver best in class thinking and service to the oil and gas, marine, and energy markets through listening, applying intelligence and responding. Every time. The Field Service Department is responsible for driving aftermarket service revenue and cultivating strong client relationships by providing exceptional startup, maintenance, retrofit, and engineering services to our clients. The overall objective of this position is to provide both proactive and reactive service excellence to clients through customer‐focused communication, technical expertise, and preventative maintenance in a manner that reflects our company brand. Consistent and accurate modeling and representing of the brand, mission, vision, values and organizational strategy are essential to achieving the goals of the organization.
Duties:
· Perform field preventative/routine maintenance, installation, calibration, and emergency services for new or existing clients on low/medium/high voltage power systems across a variety of industries custom equipment or other existing distribution apparatus. Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components to include breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
· Deliver best‐in‐class service through demonstrating technical knowledge of troubleshooting, root cause analysis, electrical control maintenance standards, low/medium/high voltage and arc resistant theory, and on‐site field surveys and support for upgrade solutions and control modifications.
· Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high‐level risk or security environments with little to no supervision, as a singular representation of the company.
· Assist in mentoring 3rd Class Field Service Technicians, under the supervision of the Field Service Manager, Field Retrofit Specialist, and 1st class Field Service Technicians.
· Ensure safety of personnel and equipment by providing on‐call emergency services and maintaining communication with internal departments, or through collaborative support of other technicians in the field.
· Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with senior Field Service Technicians, Technical Assistants, and other related team members
Qualifications:
- High School Diploma/GED, required.
- Technical School Diploma in Industrial Electrical or Technician Maintenance, preferred
- EGSA Certification, preferred
- 5 years of experience in installation, testing, reliability, or maintenance of governors, generators, regulators, or switchgear, required.
- 3 years of experience in power generation, utilities, oil/gas, marine or energy industries, required.
- Service experience in electrical controls, required.
- Engineering or PLC programming experience, preferred
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.