Production Engineer/Client Support Manager

Good Day!
NES Fircroft is excited to announce that our Chicago office has recently partnered with a regional mining consulting firm that specializes in rock removal as they have an immediate need for a Client Support Manager/Production Engineering Manager. This individual would manage a small team of consultants and be responsible for both consulting with existing clients and driving new business development.
This would be a permanent hire opportunity direct with our client and would include full benefits and a competitive salary. Further job details can be found below. If this sounds like a great opportunity for yourself or someone you know, please reach out to Tom Rebellato at tom.rebellato@nesfircroft.com . Additional job details can be found below.
 
Job Details
Location: Milwaukee, WI—Remote candidates will be considered.    
Hours: M-F—40 hours per week—Some OT will be required as the project progresses.  
Pay Range: Negotiable based on previous experience.
Other Benefits: 401K Match, 3-4 weeks of PTO, and annual bonus incentives.
 
Responsibilities

• Provide technical support to clients for all products and machines the company offers.
• Manage and continuously train a team of client support specialists.
• Support and train international sales partners.
• Write procedures and technical documents to explain products, maintenance inspections, and equipment troubleshooting.
• Discover and understand customer needs and brand value.
• Perform root cause analysis on equipment and individual products.
• Research competitor products.
• Assist with warranty review.
• Produce and maintain various electronic data for all clients within the existing company system.
• Develop working relationships with subcontractors to address and resolve problems and develop better cooperation for working together toward producing the highest quality products at the lowest possible cost.
• Promote and manage product repairs which includes Contractors, Consultants, Engineering, Suppliers and Procurement teams.
• Act as technical resource for engineering, purchasing, quality and field sales, assisting in addressing and resolving questions and problems.
• Participate on cross-functional teams to address and resolve manufacturing, design and quality problems and ensure continuous improvement of processes and methods.
• Suggest ideas for new products.
• Stay current with new developments in the industry.
• Keep informed of new parts or methods to improve products or product designs.
• Follow all housekeeping procedures.
• Comply with all quality, training and safety regulations. This includes the requirement to pass a fit test with a respirator which may limit facial hair.
• Provide client training in classroom and in the field on products and equipment.
• Provide support at Trade Shows

 
Job Qualifications

• Must have at least 5+ years of technical experience related to engineering or customer support of rock crushing equipment.
• Must have previous experience and extensive knowledge of at least one or more of the following: Cone Crusher, Gyratory Crusher, Jaw Crusher, Screens.
• Must be willing to drive new sales opportunities, attend trade shows, and travel to client sites up to 20% of the time.
• A degree in Mechanical or Mining Engineering would be a big plus.
• Previous sales or client facing experience would be a big plus.
• Candidates local to the Milwaukee, WI region are ideal.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.