Response and Support Centre Operator

Response and Support Centre Operator 
 
Contract period: 31.03.2025 - 31.03.2026
Location: Stavanger

Main Tasks:

• Main point of contact in the Company for notification of emergency situations  
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans 
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans  
• Conducting real-time threat monitoring from open sources and initiating actions as needed 
• As an Operator within the Response and Support Centre, your primary tasks include: 
• Receive and act on reports of serious incidents, including further notification and mobilisation of Company’s emergency response organisation 
• Collect, analyse, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture 
• Support POB count during incidents and business travel in high threat countries  
• Collaborate with Company’s emergency organisation by monitoring, responding and executing tasks in Company’s corporate crisis management tool 
• Conduct notification and mass communication to employees in case of serious incidents  
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required 
• The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications:

• Degree level education preferred - preferably in risk management or a security related discipline  
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)  
• Have good understanding of security and emergency preparedness 
• Adequate IT and digital skills. Prior knowledge of CIM (Crisis Management tool) is considered an advantage  
• Fluency in Norwegian and English, written and oral, is essential  
• Knowledge of the Company’s national and international role and presence is considered an advantage 
• Know the Company's values and have high ethical standard  
• Team player, however able to operate individually 
• Problem solving skills and creativity  
• Ability to handle stress in demanding emergency situations  
• Proactive and pragmatic; strong analytic, problem solving and communication skills 

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.