Once the contractors colleague was aware of the situtaion they then immediately informed the NES representative.
Our Oman Operations Manager attended Muscat Private Hospital with the contractor and immediately informed our GMAT emergency support team to initiate the insurance proceedings which would ensure that the treatment was paid for.
Our Operations Manager also informed the contractor’s wife and remained in-touch with her throughout the incident.
A mild heart attack was quickly confirmed and within 24 hours doctors established that he would need open heart surgery, meaning he was later moved to the specialist cardiovascular unit at The Royal Oman Hospital.
Our Solution
It was established that a more specialist team would be required to perform the operation, therefore NES arranged for the contractor to be repatriated via air ambulance to his home town of Liverpool in the UK
- The emergency operation took place within 13 days of the original incident.
- Whilst the contractor was still in Oman we made daily visits to the hospital
Throughout his ordeal we became the key liaison between the contractor, the medical team, our insurers and his family.
The results of our support
We’re pleased to say that he is now fully recovered and after a period of recuperation at home with his family soon returned to his assignment.